Wolt Features

New experience
for office joint orders

UX & Product design | Conceptual project

THE Problem

Delivery fee leads people to order together, which can be

TIME CONSUMING
TIME CONSUMING
TIME CONSUMING

Consequences

  • The amount of options of places to order from is overwhelming
  • Coordinating order & payment is complex & interferes work
  • Only one user can control & track the order
  • Orders can only be initiated from a specific restaurant’s page. If the restaurant has closed you need to start again

Market & competitive research

Delivery fee leads people to order together, which can be

10

Food delivery
apps

6

Group & decision making apps

5

Payment splitting apps

3

Groceries delivery apps

4

Instant messaging apps

THE Problem
Delivery fee leads people to order together, which can be
TIME CONSUMING
FRUSTRATING
INEFFECTIVE
Consequences
The amount of options of places to order from is overwhelming
Coordinating order & payment is complex & interferes work
Only one user can control & track the order
Orders can only be initiated from a specific restaurant’s page.
If the restaurant has closed you need to start again

Conclusions- Market & Competitive research:

Save time & effort

1
Separate in-app section
to enhance focus on office group. Connect users from the same workplace.
2
Provide recommendations
which are self & group-tailored, (with photos & an explanation to ease mental overload)
3
Suggest & vote
for places to order from to fasten the decision

Increase user’s perception of control

1
Make all users involved
Allowing more than one group admins, & notify all members of the orders’ progress.
2
Search specific dishes
on the main search & display comparison of results from different restaurants
3
Shared dishes
so users can split payment as if their in a restaurant

user research

10

User interviews

606

Comments

“We struggle with deciding where to order from. 
Sometimes I wish someone would decide for us.”
“Ordering takes time & we need to work.
Control is limited to one phone, and people are often in meetings."
"I get frustrated to be notified the chosen restaurant became unavailable only after we submit the order."
“Having to calculate & manually enter the amount of money each of us has to pay is very annoying.”

Conclusions- User research:

Flexibility and efficiency of use

1
Automated calculation
of the order’s payment including split of delivery fee. Also meant to ease the user's mental load
2
Groups linkage
notify when another group is ordering from the same place & an option to unify orders(saves delivery fee & one less delivery worker)
3
Adding dishes
for themselves or on a friend’s behalf via their own personal app

Save time & effort

1
Recommending restaurants
which fits most of the group’s tastes alongside unfamiliar ideas they might like
2
Time limit
on the main for both suggesting restaurant ideas & voting to encourage user to focus on the process
3
Favorites
save restaurants & dishes to favorites to remind users of places they like & shorten decision time

Help recognize & recover from errors

1
Real time notifications
when a chosen restaurant suddenly becomes unavailable
2
Restaurant alternatives
help users recover from by recommending similar options to the restaurant that became unavailable
3
Shared dishes
so users can split payment as if their in a restaurant

Increase user’s perception of control

1
Simultaneous accessibility
to info & control the order via user’s personal app to save time on questions
Market & competitive research
10
6
Payment
splitting
apps
5
3
Group & decision
making apps
Food delivery
apps
4
Groceries
delivery
apps
Instant
messaging
apps

Conclusions- Market & Competitive research:

Save time & effort
1
Separate in-app section
to enhance focus on office group. Connect users from the same workplace.
3
Provide recommendations
which are self & group-tailored, (with photos & an explanation to ease mental overload)
2
Suggest & vote
for places to order from to fasten the decision
Increase user’s perception of control
1
Search specific dishes
so users can split payment as if their in a restaurant
2
Shared dishes
on the main search & display comparison of results from different restaurants
3
Make all users involved
Allowing more than one group admins, & notify all members of the orders’ progress.
user research
10
606
Comments
User interviews
“We struggle with deciding where to order from. 
Sometimes I wish someone would decide for us.”
“Ordering takes time & we need to work.
Control is limited to one phone, and people are often in meetings."
"I get frustrated to be notified the chosen restaurant became unavailable only after we submit the order."
“Having to calculate & manually enter the amount of money each of us has to pay is very annoying.”

Conclusions- User research:

Flexibility and efficiency of use
1
Automated calculation
of the order’s payment including split of delivery fee.
Also meant to ease the user's mental load
3
Groups linkage
notify when another group is ordering from the same place & an option to unify orders
(saves delivery fee & one less delivery worker)
2
Adding dishes
for themselves or on a friend’s behalf via their own personal app
Save time & effort
1
Time limit
for both suggesting restaurant ideas & voting to encourage user to focus on the process
2
Favorites
save restaurants & dishes to favorites to remind users of places they like & shorten decision time
3
Recommending restaurants
which fits most of the group’s tastes alongside unfamiliar ideas they might like
Help recognize & recover from errors
1
Restaurant alternatives
help users recover from by recommending similar options to the restaurant that became unavailable
2
Shared dishes
so users can split payment as if their in a restaurant
3
Real time notifications
when a chosen restaurant suddenly becomes unavailable
Increase user’s perception of control
1
Simultaneous accessibility
to info & control the order via user’s personal app to save time on questions

SOLUTION

new features & new Office Mode in app hierarchy
to save time & ease user decision making
The value
Clearing time for work‍
Ease user’s usage mentally & logistically
Disclaimer: I wasn’t affiliated in any way with Wolt® or Cibus® company.
This projects was made for study purposes during a UX course at "Create Future".
SOLUTION
new features & new Office Mode in app hierarchy
to save time & ease user decision making
The value
Clearing time for work‍
Ease user’s usage mentally & logistically
Disclaimer: I wasn’t affiliated in any way with Wolt® or Cibus® company.
This projects was made for study purposes during a UX course at "Create Future".

UI style GuiDe

new features & new Office Mode in app hierarchy
to save time & ease user decision making
How solved?
Keep existing color palette, fonts, use of emojis
Adjust the new section & features as much as possible to existing grid, spaces, structure. New icons with similar visual language
UI style GuiDe
new features & new Office Mode in app hierarchy
to save time & ease user decision making
How solved?
Keep existing color palette, fonts, use of emojis
Adjust the new section & features as much as possible to existing grid, spaces, structure. New icons with similar visual language
FINAL RESULT
The new office mode
Short onboarding
Save time by clarifying main purposes of the new office mode & with a 4-step onboarding.
Give the user control by allowing group customization & multiple admins to control the process.
Main screen
Display the user minimal necessary details about his groups with a stand-out call-to-action button to encourage him to start a joint order.
Initiate daily vote
The suggested recommendations have pictures to stand out in the screen hierarchy to ease & save decision time.All users are involved in the process & have the option to control & shorten the process if needed.
Daily vote
To help focusing the process, it is possible to vote only for options that groups members suggested.
The vote has notifications & a time limit to make sure the process would be fast & interfere working as little as possible.
Payment calculation
Reducing effort by informing each user about his own personal share on payments as part of the group order.
Unifying orders
To reduce delivery fee costs, the app will notify if another group from the same workplace is ordering from the same place.
It’s also eco-friendly & saves work for Wolt’s couriers.
Restaurant has been closed
Sometimes it happens naturally while ordering.
To prevent this from delaying or interfere the process & to ease mental effort, user will be notified & get other recommendations.
Final confirmation
Users are free to work & only have to worry about adding their own dishes to order.
The color green & icons are used to verify to the users which group members added their dishes.
NEW FEATUrES
Search a dish
To help users find a restaurant that fits their specific wants, they can search a dish & compare results from multiple restaurants.
Options are displayed in cards to help visualize the differences & similarities.
The price is high in hierarchy since it’s important aspect of the user decision.
Favorite restaurants & dishes
Users can easily find places to order from, by using the new option of saving restaurant & specific dishes. 
To ease the user’s orientation, saved items can be reached from the main app screen.
FINAL RESULT
The new office mode
Short onboarding
Save time by clarifying main purposes of the new office mode & with a 4-step onboarding.
Give the user control by allowing group customization & multiple admins to control the process.
Main screen
Display the user minimal necessary details about his groups with a stand-out call-to-action button to encourage him to start a joint order.
Initiate daily vote
The suggested recommendations have pictures to stand out in the screen hierarchy to ease & save decision time.All users are involved in the process & have the option to control & shorten the process if needed.
Daily vote
To help focusing the process, it is possible to vote only for options that groups members suggested.
The vote has notifications & a time limit to make sure the process would be fast & interfere working as little as possible.
Payment calculation
Reducing effort by informing each user about his own personal share on payments as part of the group order.
Unifying orders
To reduce delivery fee costs, the app will notify if another group from the same workplace is ordering from the same place.
It’s also eco-friendly & saves work for Wolt’s couriers.
Restaurant has been closed
Sometimes it happens naturally while ordering.
To prevent this from delaying or interfere the process & to ease mental effort, user will be notified & get other recommendations.
Final confirmation
Users are free to work & only have to worry about adding their own dishes to order.
The color green & icons are used to verify to the users which group members added their dishes.
NEW FEATUrES
Search a dish
To help users find a restaurant that fits their specific wants, they can search a dish & compare results from multiple restaurants.
Options are displayed in cards to help visualize the differences & similarities.
The price is high in hierarchy since it’s important aspect of the user decision.
Favorite restaurants & dishes
Users can easily find places to order from, by using the new option of saving restaurant & specific dishes. 
To ease the user’s orientation, saved items can be reached from the main app screen.
Share a dish
Lunch at work is a social event!
Many users wanted the option to share dishes with others & don’t deal with the payment calculation.
The user has a prominent text indication & an automated calculation to ease & save time on calculation.
Check out more projects
VIEW Project
VIEW Project
© 2022-2024 - All rights reserved to Noga Sadan | The projects were made for study purposes.